Terms & Conditions

Trading and Sales Terms and Conditions
The Blue Carbon Farming Company

1. Introduction
These Terms and Conditions govern the sale of our products through The Blue Carbon Farming Company’s online shop. By placing an order with us, you agree to be bound by these Terms and Conditions.

2. Company Information
The Blue Carbon Farming Company operates from Steart Marshes, Somerset. We specialise in selling high-quality, frozen beef cuts directly to consumers via our online shop.

3. Product Information

• All beef cuts are frozen at the point of production to maintain quality and freshness.
• Product descriptions, weights, and images on our website are for illustrative purposes and may vary slightly from the actual product received.

4. Ordering Process

• Orders must be placed through our online shop.
• All orders are subject to availability.
• We reserve the right to refuse or cancel an order if we are unable to fulfil it for any reason.

5. Pricing and Payment

• All prices are listed in GBP and include VAT where applicable.
• Payment is required in full at the time of ordering.
• We accept payment via major credit and debit cards and other payment methods specified at checkout.

6. Delivery and Collection

• We offer both delivery and collection options.
• Delivery is available to specified locations and subject to a delivery fee, which will be indicated at checkout.
• Customers opting for collection will receive notification when their order is ready for pickup from our premises.
• We are not responsible for delays caused by third-party couriers.

7. Storage and Handling

• Our products are delivered frozen and should be stored in a freezer immediately upon receipt.
• Once defrosted, products should not be refrozen and must be consumed within the timeframe indicated on the packaging.

8. Refunds and Returns

• Due to the perishable nature of our products, we do not accept returns.
• If there is an issue with your order (e.g., damaged or incorrect items), please contact us within 24 hours of receipt.
• Refunds or replacements will be offered at our discretion.

9. Liability

• We are not responsible for improper handling or storage of our products after delivery or collection.
• Our liability is limited to the purchase price of the product in question.

10. Changes to Terms

• We reserve the right to update or modify these Terms and Conditions at any time.
• Continued use of our website and services constitutes acceptance of the updated terms.

11. Contact Information
For any queries regarding your order or these Terms and Conditions, please contact us via email.